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Seller Policy

Advertising & Marketing Policy
Anti-Discrimination and Hate Speech Policy
Community Policy
Intellectual Property Policy
Prohibited Items Policy
Sanctions Policy
Seller Protection Policy

Advertising & Marketing Policy:

Wemeshed is committed to providing advertising services that benefit our merchants and enhance the user experience for our community. Our Advertising & Marketing Policy outlines the terms and conditions that govern the use of our advertising services. By using any of our advertising services, you acknowledge and agree to this policy, as well as our Terms of Service. Please note that this policy may be updated from time to time, and by continuing to use our advertising services, you consent to such changes.

We provide a variety of advertising methods to help sellers promote their businesses and listings on our platform and other third-party channels. These advertising services may include offsite advertising through a network of cooperating suppliers, including social media platforms, search engines, and other shopping engines. Please be aware that we reserve the right to modify the conditions of these advertising programs at any time, including the inclusion or removal of fees, the addition or removal of platforms, or the program’s termination (in whole or in part). We will notify you of any significant changes.

It is important to note that we do not guarantee that your advertisement or promotion will be displayed or that it will result in a sale. By utilizing our advertising services, you acknowledge that we are not obligated to display an advertisement or promote your listings or stores, and we cannot guarantee that a shown advertisement or promotion will be clicked or that the connected listing will be sold if a user clicks.

Our advertising policies and services, as well as those of our third-party channel partners, may change over time, and we cannot guarantee the features, results, or third-party channels of any specific program. We reserve the right to modify or discontinue any campaign, incentive offer, or program in whole or in part, at our sole discretion.

We may also automate portions or all of the advertising services we provide, including aggregating bids across listings, geographical areas, keywords, ad formats, verticals, and on and off-Wemeshed marketing channels and platforms. If we choose to do so, we will notify you in advance and obtain your authorization.

It is your responsibility to ensure that your advertisements and promotions comply with all applicable rules and regulations, and do not infringe or violate the intellectual property, copyright, trademark, privacy, publicity, or other personal or proprietary rights of a third party. We reserve the right to reject or delete any advertisement or promotion for any reason, including marketing that adversely impacts our relationships with our members or partners.

Finally, from time to time, you may be invited to participate in beta tests of our and/or third-party channels’ advertising services, and these beta services are subject to unique terms for each program, as well as this policy and the Wemeshed Terms in general. Please review the terms and conditions of any beta test carefully before participating.

Anti-Discrimination and Hate Speech Policy:

Wemeshed is committed to providing a safe and welcoming environment for all users, and our Anti-Discrimination and Hate Speech Policy is designed to promote this goal. By using Wemeshed, you agree to abide by this policy and our terms of service.

Discrimination against individuals or groups based on personal characteristics that are protected by law, such as race, color, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, and other characteristics, is strictly prohibited on Wemeshed. It is your responsibility to be aware of your local laws regarding discrimination.

Hate speech, which includes using violent, derogatory, or degrading language towards individuals or groups based on their protected group characteristics, is also not allowed on Wemeshed. This policy applies to all aspects of the platform, including listing items, using community spaces, submitting reviews, and communicating with other members through Messages.

As a seller on Wemeshed, you are not allowed to display discriminatory behavior towards individuals or groups in your store materials, including shop policies and announcements. Prohibited behaviors include refusing services based on membership in a protected group, showing intolerance or disrespect towards other members based on protected group characteristics, having policies that exclude protected groups, and making disrespectful or derogatory statements about protected groups or supporting hate organizations and its members.

If you witness discrimination or hate speech on Wemeshed, please report it to us at support@wemeshed.com, and we will investigate the matter promptly. We reserve the right to take appropriate action, including removing content or terminating accounts that violate this policy.

Community Policy:

At Wemeshed, our Community Policy aims to create a positive and respectful environment for all users. We believe that our community is at the heart of our platform, and we strive to foster a culture of inclusivity, respect, and collaboration.

Under this policy, sellers must adhere to our community guidelines and ensure that their interactions with other users are respectful and professional. This means that sellers must not engage in any behavior that is harmful, abusive, or harassing towards other users, including other sellers, customers, or Wemeshed staff members.

Sellers must also respect the intellectual property rights of others and ensure that they do not infringe upon the trademarks, copyrights, or other intellectual property rights of other users or third parties.

In addition, sellers must not engage in any fraudulent or deceptive practices, including fake reviews or fake accounts. All reviews and feedback on our platform must be honest and transparent, and sellers must not offer incentives or rewards for positive reviews or ratings.

Wemeshed encourages sellers to engage with the community in a positive and constructive manner, and to contribute to the overall success of the platform. This includes responding promptly and professionally to customer inquiries and complaints, and providing high-quality products and services that meet the needs of our users.

Wemeshed reserves the right to remove any content or take action against sellers who violate our Community Policy. We also encourage users to report any incidents of abusive or inappropriate behavior to our customer support team.

By following our policies and contributing to a positive and respectful community, sellers can help ensure that Wemeshed remains a trusted and valuable platform for discovering the best local businesses in Africa.

Intellectual Property Policy:

Wemeshed is committed to protecting the intellectual property rights of all users on our platform. Our Intellectual Property Policy aims to create a safe and fair environment for all users by preventing the unauthorized use of intellectual property and promoting the proper use of intellectual property.

Under this policy, sellers must ensure that they have the legal right to use and sell any intellectual property, including trademarks, copyrights, patents, and trade secrets, that is included in their products and services. This means that sellers must not infringe upon the intellectual property rights of other users or third parties, including by using unauthorized trademarks, logos, or copyrighted materials.

Sellers must also ensure that their products and services do not violate the intellectual property rights of others. This includes products or services that infringe upon the patents, trademarks, or copyrights of others, or that contain counterfeit or pirated materials.

Wemeshed encourages sellers to protect their own intellectual property rights and to take action against any infringement or unauthorized use of their intellectual property. We also provide tools and resources to help sellers protect their intellectual property on our platform, including a reporting system for intellectual property infringement.

Wemeshed reserves the right to remove any content or take action against sellers who violate our Intellectual Property Policy. We also encourage users to report any incidents of intellectual property infringement to our customer support team.

By following our policies and respecting the intellectual property rights of others, sellers can help ensure that Wemeshed remains a trusted and reliable platform for discovering the best local businesses in Africa.

Prohibited Items Policy:

At Wemeshed, we are committed to providing a safe and secure platform for our users to discover and purchase local products and services. Our Prohibited Items Policy outlines the types of products and services that are not allowed to be sold on our platform to ensure the safety and well-being of our users.

Under this policy, the following items are strictly prohibited:

  1. Illegal items: Any product or service that is illegal, including drugs, weapons, counterfeit goods, and stolen property, is strictly prohibited on our platform.
  2. Dangerous items: Any item that is dangerous or potentially harmful, including explosives, hazardous materials, and weapons, is not allowed to be sold on our platform.
  3. Inappropriate items: Any product or service that is deemed inappropriate or offensive, including pornography, hate speech, or discrimination, is strictly prohibited on our platform.
  4. Unauthorized items: Any product or service that is unauthorized or infringes upon the intellectual property rights of others, including counterfeit goods or pirated software, is not allowed to be sold on our platform.
  5. Restricted items: Any product or service that is subject to legal or regulatory restrictions, including alcohol, tobacco, and gambling products, must comply with all applicable laws and regulations and be approved by Wemeshed prior to being sold on our platform.

Sellers are responsible for ensuring that their products and services comply with our Prohibited Items Policy. Wemeshed reserves the right to remove any content or take action against sellers who violate our policies, including the Prohibited Items Policy. We also encourage users to report any prohibited items to our customer support team.

By following our policies and ensuring that only safe and appropriate products and services are sold on our platform, sellers can help ensure that Wemeshed remains a trusted and valuable platform for discovering the best local businesses in Africa.

Sanctions Policy:

The Sanctions Policy of Wemeshed applies to all users of our platform, regardless of their location. By using our Services, you agree to comply with this policy and our Terms of Service. As a global marketplace, Wemeshed is subject to economic sanctions and trade restrictions imposed by the US Department of the Treasury’s Office of Foreign Assets Control (OFAC) and other international bodies.

Users of our platform are prohibited from engaging in transactions with individuals, places, or things originating in certain geographical territories such as Crimea, Cuba, Iran, North Korea, and Syria, as well as individuals or businesses listed on sanction lists, such as OFAC’s Specially Designated Nationals (SDN) List or Foreign Sanctions Evaders (FSE) List. Items originating in Cuba, North Korea, Iran, or Crimea, with the exception of certain instructional goods, are also not allowed on Wemeshed.

To ensure compliance with sanctions programs, Wemeshed takes steps such as banning members from accessing their accounts in particular geographic areas and requiring sellers to disclose the country of origin of an item in a listing. We may also suspend or terminate your use of our Services if we suspect you are operating your account from a sanctioned area or are in violation of any economic sanction or trade restriction.

Wemeshed members should be aware that other countries may impose their own trade restrictions and that some commodities may be prohibited from export or import under international law. Additionally, third-party payment processors may monitor and restrict transactions independently for sanctions compliance.

As regulations affecting the use of our Services are subject to change, members should regularly consult sanctions resources and seek legal advice from a certified expert.

Seller Protection Policy:

Wemeshed is committed to providing a safe and secure platform for all sellers to conduct their business. Our Seller Protection Policy is designed to help protect sellers from fraudulent activity and ensure that they receive payment for their products or services in a timely manner.

Under this policy, Wemeshed provides various protections and safeguards to sellers, including:

  1. Payment protection: Wemeshed provides a secure payment system that ensures sellers receive payment for their products or services. Payments are held in escrow until the buyer receives the product or service and confirms that it meets their expectations.
  2. Dispute resolution: In the event of a dispute between a buyer and a seller, Wemeshed offers a mediation and arbitration process to help resolve the issue. Our customer support team is also available to assist with any disputes that may arise.
  3. Fraud prevention: Wemeshed uses advanced fraud prevention technology and actively monitors its platform for fraudulent activity. We also require all sellers to verify their identity and business information before they can start selling on our platform.
  4. Seller feedback: Wemeshed allows buyers to leave feedback on their experience with a seller. This helps promote transparency and accountability, and allows sellers to build their reputation on the platform.

It’s important for sellers to comply with Wemeshed’s policies and guidelines to ensure that they are eligible for seller protection. Sellers should also take steps to protect themselves, such as providing accurate product descriptions and images, shipping products promptly and securely, and communicating clearly with buyers throughout the transaction.

By providing seller protection and promoting a safe and secure marketplace, Wemeshed aims to build trust and confidence among buyers and sellers, and help foster a thriving business community in Africa.

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